My purchased credits are missing

Credits are added to the Onstage account you were signed in with when you paid.

Check these first

1. Same account? Sign in with the same email and the same way you did when you paid (Google, Apple, Facebook or Email).
2. Your balance: open Settings → Usage & Credits and look at Your credits. Just paid? Reload the page.
3. Your payment: website purchases are listed in Settings → Invoices with the month and amount.

Bought in the app? Make sure you are signed in to the same Onstage account on your phone, and that the purchase shows in your App Store or Google Play purchase history.

You have credits but see Not enough credits? The task costs more than your balance. See How credits work.

Still missing?

Contact support with your Account ID, the purchase date and amount, and the receipt (from Apple or Google if you bought in the app).