I cancelled but was still charged

Check these first

1. Did the cancellation finish? On our website, open Settings → Plans. It should say Your … plan ends on a date. If it still says Your plan auto-renews, it is not cancelled: see Cancel your subscription.
2. More than one account? A purchase made while signed in with another email is a separate subscription. Check Settings → Invoices on each account.
3. Was the charge before you cancelled? Cancelling stops the next renewal only. Renewals are charged up to 24 hours before the period ends, so cancel at least 24 hours before your renewal date.

What else can charge you

• A renewal: plans renew monthly or yearly until cancelled.
• A credit pack: a one-time payment.
• Auto-refill: if you ticked it when buying credits, extra credits are bought when your balance gets low. Turn it off in Settings → Usage & Credits with Turn off.

Still wrong?

Bought in the app? Apple (App Store) or Google (Google Play) charged you: see Refund policy.

Bought on our website? Contact support with your Account ID and the date and amount of the charge.